Bundeskontaktstelle

Bundeskontaktstelle

Support for refugees with disabilities and/or care needs

The Federal Ministry of Labor and Social Affairs (BMAS) and the Federal Ministry of Health (BMG) have crafted a concept for a point of contact ("Bundeskontaktstelle") for refugees fleeing from the Ukraine with disabilities and/or care needs. The German Red Cross, as a partner with relevant expertise and the necessary networks, was put in charge of the project.

GermanRussian Ukranian

  • Mitrbeiterin des DRK streichelt alte Frau

  • What is the "Bundeskontaktstelle"?

    The main task of the Federal Contact Point ("Bundeskontaktstelle") is to identify the support needs of newly arriving refugees (primarily larger groups) to Germany before they arrive in order to arrange for suitable offers in inpatient care or assistance for integration upon their arrival. In addition, the BKS serves as as contact point for information requests around health care in Germany.Please understand that the BKS cannot consult each individual case and does not give legal advice.

    Die Hauptaufgabe der Bundeskontaktstelle (BKS) ist es, Unterstützungsbedarfe von neu einreisenden Geflüchteten (primär größeren Gruppen) nach Deutschland bereits vor Ankunft zu identifizieren, um in passgenaue Angebote in der stationären Pflege oder Eingliederungshilfe zu vermitteln. Darüber hinaus ist die BKS Anlaufstelle für Informationsanfragen zur gesundheitlichen Versorgung in Deutschland. Bitte haben Sie Verständnis dafür, dass die BKS keine leistungsrechtliche Einzelfallprüfung und -beratung durchführen kann. 

    Why do we need a central contact point?

    Due to the geographic proximity and the possibility of fleeing overland to neighboring European countries, far more people with disabilities and/or care needs are fleeing compared to past refugee movements.

    However, the receiving federal states and municipalities often only find out about arriving refugees and their care needs at a later stage. This makes it difficult to plan ahead, which is necessary in order to provide suitable offers of help. The BKS helps to improve the flow of information between all relevant actors (e.g. state coordination offices and hubs).

    You can read the official press release here (May 2022).

  • Contact us via E-Mail

    • With requests for accommodation in inpatient care and/or integration assistance from refugees who are still abroad (primarily larger groups). Unfortunately, we cannot provide support in the search for barrier-free living space.
    • For basic information around the German health care services for refugees with special needs
       

    Contact us

  • Please note: There is currently a long waiting period for placements in inpatient facilities. Unfortunately, the Federal Point of Contact cannot guarantee a successful placement.

Further information & contact points

These links are mostly in German.

Refugee children and young people without legal guardians

Specific offers for families or groups for housing offers

  • Hilfsabfrage von Wohn- und Transferangeboten für Menschen mit Behinderungen 

General counseling centers for refugees with/without care needs and/or disabilities

Further Information

  • On behalf of

    The federal contact point was created on behalf of the Federal Ministry of Labor and Social Affairs (BMAS) and the Federal Ministry of Health (BMG).

  • With support from

    The Federal Contact Point (BKS) was established with the support of the Federal Ministry of the Interior and Homeland (BMI).